F.A.Q (Frequently Asked Questions)
SmartGuds.com is an online shop(a website or application by means of which goods or services are sold over the Internet.) Customers call in or place their orders on our website to purchase products they are interested in. Our physical shop is located in Simon shixungileni Street, Windhoek.
Yes, but only for items under N$500 and the customers has to be in Windhoek.
SmartGuds.com is geniune company registered in the Ministry of Finance, the Ministry of Labour and the Ministry of Home Affairs, and we have been providing our services to customers all over Namibia for a number of years now.
We only allow lay-bye for items above N$2000.
We guarantee all of our products for a period of time based on sized and type of producy from date of purchase provided that the product does not show signs of abuse and has not been used incorrectly.
SmartGuds.com will accept product returns for credit or exchange up to 1-2 DAYS after the purchase date, provided that the returned product(s) are unused, and in original condition - complete with original documents and packaging. Opened items may only be returned for credit or exchange if fault is found on the same day of purchase
For customers in Windhoek we do same day delivery, for customers outside Windhoek it's less than 24hrs because we courier.